How can we help?
- Products
- Showroom Appointment
- Support & Troubleshooting
- Shopping
- Others
FAQ
Explore our FAQs for Clear and Precise Answers
Products
Yes, we manufacture all of our equipment at our factory in Saitama Prefecture, Japan, and export them overseas.
Please click on "Sales Inquiry" under "Contact Us" and provide your information along with the model you are interested in. A member of our sales team will be in touch shortly.
If the machine you choose is in stock, it will be shipped from our warehouse within two weeks of receiving the order. Estimated delivery time is 3-5 business days, depending on location. Once shipped, you will receive an email containing your tracking information.
Our machines come with a one-year warranty that covers defects when the machine is maintained and operated properly.
Yes, we provide documentation issued by IAPMO certifying that the machine has been tested and meets the applicable published standards. Models sold in the U.S. and Canada also come with a certificate label.
Showroom Appointment
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot
Support & Troubleshooting
All parts that require cleaning can be removed without tools. They need to be hand-washed in water after each operation.
Yes, the equipment comes with an operator's manual. The manual describes how to operate and adjust the equipment and includes procedures for assembling and disassembling parts.
We provide technical support for any issues or questions about the machine. Most issues can be resolved via video call or by simply replacing parts.
Shopping
We accept ACH payments, wire transfers, checks, and credit cards (American Express, Mastercard, and Visa). Please note that credit card payments include an additional 3% handling fee.
Others
The main reason is that the quality, technology, and reliability of our equipment surpass those of competing brands. Additionally, the after-sales support we provide for our customers is unmatched.